A Complete Guide to Digital Product Management | 280 Group (2022)

In the last five years or so, there’s been a new specialization in the field of Product Management leading to the exciting new role of a Digital Product Manager. In this article, we discuss the special nature of digital products, what it means to be a Digital Product Manager, and the unique challenges and skills needed for the role.

What is a Digital Product ?

Before we talk about Digital Product Management and the role of a Digital Product Manager (DPM), let us first define a digital product. Digital products exist on a continuum of pure digital to hybrid digital/non-digital. At its core, a digital product is delivered electronically.

Attributes of a Digital Product

Typically, these products have the following attributes:

  • They are easy to fulfill or acquire as long as the customer has an internet connection. There is no physical item to move from point A to point B.
  • Holding a digital product does not take up space. There is no inventory of a digital product. You will never hear Facebook say, “Well, we’ve run out of Facebook!”
  • With the broad reach of cellular and Wi-Fi communications, digital products can be updated quickly and frequently.
  • Digital products allow for a sustained and more interactive relationship with the user. Digital Product Managers have the unique ability to understand each experience a customer has with the product providing a detailed picture of when and how it is being used – while the customer is using it.
  • The combination of being able to update the product quickly and the close relationship between the customer and Digital Product Manager allows the DPM to learn quickly about evolving customer needs, then provide new forms of value almost continuously.

Adding Digital Value to a Non-Digital Product

Just because your product is not a digital product itself, that doesn’t mean you can’t use digital technologies to add more value to it. Many consumer-packaged goods, physical products, and hardware products are doing this today. Examples include software updates for automobiles, “how to” videos for tools, improved order and delivery systems for consumables, and mobile applications for products or services as diverse as banking, washing machines, and even hot tubs! While these examples are not digital themselves, they offer more value to their users by offering a digital companion to the core product.

To “go digital,” it’s up to Product Managers to combine a deep understanding of their customers’ needs with creative thinking to apply digital technologies to their products to add more overall value that will excite customers and increase their loyalty.

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(Video) What do product managers do? - Agile Coach

(Video) PRODUCT MANAGEMENT FUNDAMENTALS

Types of Products Which Rely on Digital Product Managers

Digital Product Managers are important for the types of products where the speed of value delivery to customers matters and include the following:

  • SaaS: Software as a Service products rely on delivering value to customers over time. If a product stops delivering value, customers are likely to discontinue using the product and move elsewhere. Digital Product Management techniques are essential in a SaaS environment where customers have high expectations and rapid changes are easy to implement and deploy.
  • Mobile Applications: for many mobile apps, particularly popular ones, customers again have high expectations that they will receive additional benefits, capabilities, or features over time. Many apps are updated on at least a monthly basis. Some games provide multiple updates in a single week! Operating at this release cadence requires information and decision tools that don’t bog you down.
  • Software-augmented hardware solutions: The Internet of Things (IoT), the app that supports a car or heating system, are both examples where the value your product creates could be the difference between selling and not selling the underlying hardware. Providing the right solution means a clear focus on what customers value and what they are willing to pay for.
  • Internal IT solutions: IT budgets are not infinite but internal customer expectations have now been set higher by what your users are accustomed to on their smart phones and tablets. The transition from project-based to product-based development means that the Digital Product Manager within the IT (or business) organization has to make the right decisions through a close understanding of the customer (your internal folks are still customers!) needs. Completing a project is no longer a success metric. Unless your internal customers are adopting your product and using it at scale, your solution did not succeed.

For these kinds of products, Digital Product Management techniques are ideal for making better decisions more quickly.

The Digital Product Manager Career

Digital product managers are in high demand, and are typically found in three different company settings:

  • Companies that are “Digital Natives:” these are companies like Facebook, Salesforce, and Uber that began offering a digital product from the very beginning. At these companies, every Product Manager is a Digital Product Manager.
  • Companies going through a “Digital Transformation:” these are companies that offer some sort of traditional, but are looking to either add a digital component (e.g. a mobile application) to the existing product, or are transitioning an existing product line (e.g. a paper medical invoicing company) to a digital offering. Here there will likely be a mix of traditional Product Managers and Digital Product Managers working together, perhaps with some existing Product Managers adding digital responsibilities to their role.
  • IT departments within a company: many IT departments are making a transition from being project-based (build a tool by request for a department) to more of a product-management mentality (build a system that will provide value across departments, and can be reused for various needs). Oftentimes professionals in existing business analyst or project management roles are asked to transition to a Digital Product Manager role, or the department will hire Digital Product Managers as part the transition or expansion.

Compensation for Digital Product Managers is typically similar to that of Product Managers in a geographic area and with similar product lines.

Digital Product Manager Roles and Responsibilities

Define what a digital product manager does, and touch on the differences between a digital product manager and a regular product manager.
Digital Product Managers still have the same fundamental role and responsibilities as Product Managers of traditional products. At a high level these are:

  • Understanding customer needs
  • Defining the whole product
  • Defining product strategy
  • Defining go-to-market strategy
  • Gathering requirements
  • Guiding engineering
  • Guiding sales and marketing
  • Being a central point of communication for the product
  • Owning the roadmap and communicating changes

However, with digital products, Digital Product Managers have access to a range of information from the customer’s interaction with the product that traditional Product Managers would love to have. The key is making sure that your digital product is set up correctly to take advantage of this amazing information flow. Ideally, all Product Managers should develop and apply the full range of Product Management skills – and know when it’s best to dive into a particular area to unearth the next opportunity for growth.

Because digital products have the ability to change more rapidly, Digital Product Managers are constantly in a state of learning new information and then turning those insights into product improvements for customers. To create products that delight customers, Digital Product Managers should focus on the following six tasks:

  1. Create and validate a product hypothesis
  2. Establish Product-Market fit
  3. Set measurable goals for their product and their business
  4. Make data-informed decisions: what in the product or customer experience should change and how? Once the change is made, what is the expected outcome?
  5. Partner with UX, Engineering, and other cross-functional teams to make product ideas come to life
  6. Leverage digital capabilities to track and improve the key drivers in a digital business: customer acquisition, retention, monetization, and pricing

This focus on customer needs often requires Digital Product Managers to giving up some or all of the focus on sales, marketing, and go-to-market activities. The Digital Product Manager’s goal is to optimize the whole product offering through this deep investigation of the end-to-end customer experience.

(Video) Ultimate Guide to Product Management & Building 10X Products

In the Digital Product Manager’s world, the tight integration between discovering and defining requirements and guiding engineering are the two parts of Dual-Track Agile development. In the figure below on the left, Digital Product Managers learn from in-product data analytics. They develop a hypothesis as to the next best functionality to develop and then guide engineering as they develop the next most important item that positively improves the customer’s experience.

A Complete Guide to Digital Product Management | 280 Group (1)

Digital Products Require Organizational Change

Successful Digital Products rely on a lot of product data, contributions from more technical disciplines, and closer integration with other departments. Successful companies have adapted their organizations to remove roadblocks to success.
Here are a few of the organizational advances that you may consider worthwhile:

Hire a Growth Product Manager: This person is focused on achieving improvement in one or more business metrics. They try different strategies and in-product tactics to grow the business. They are relentless at product experiments in pursuit of their goal.

Hire a Data Scientist: Given the volume of product data you may need to gather and analyze, having an expert on the team that knows how to instrument the product, gather the data effectively, and analyze it to find insights can be a tremendous asset. Alternatively, you may be able to engage a third party to provide you with these services.

Hire a Product Operations Manager: As your products scale, the quantity and quality of different actions and tracking that takes place grows with it. Your Product Operations Manager orchestrates the entire sequence of events. Check out the ProdOps diagram below for the typical functions of this role.

Create DevOps or ProdOps teams: for larger organizations, removing barriers to accomplishing tasks quickly means joining two or three different teams into one. Development can no longer throw code over the wall to the folks that implement it in Operations. They are now one organization. Taken to the extreme at Amazon, for example, they have ‘NoOps.’ When you write code as a developer, you are responsible for releasing it. No more playing tag by blaming another department when something doesn’t work.

In ProdOps organizations, any function that is necessary to coordinate the management and release of products, within the PM team and across multiple teams, is under one umbrella.

A Complete Guide to Digital Product Management | 280 Group (2)

Expand your Product Team: Given these new roles, the definition of a product team needs to be expanded to include the right players in addition to the usual group of developers, user experience leaders, and the Product Manager. In particular, if product teams are organized as matrixed teams with contributors from different departments, be sure to have clear agreements on the level of commitment each team member has to your product team, to ensure you have the resources needed to be successful.

(Video) Product Management: An Overview - Key Responsibilities

Hopefully, these recommendations can help you and your organization avoid some of the pitfalls often encountered when making the digital transformation to deliver value to customers through these new technologies. For organizations who change and want to start playing by digital playbooks, the results are significantly better than continuing to play by the old rules.

Digital Product Manager Skills & Strategies

Focus on outcomes instead of outputs: Successful Digital Product Managers start by clearly identifying the business outcome that they are trying to achieve. This could be the “objective” in an OKR, for example. For a desired business outcome, such as “Reduce churn by 2% by year end,” the next level is to create a few product outcomes that could potentially achieve the business outcome. Then, finally work on which output from the development organization could create the product feature that delivers the product outcome which ultimately achieves the desired business outcome.

A Complete Guide to Digital Product Management | 280 Group (3)

Personas: Personas are archetypes that describe a group of people who interact with your product. You want to create personas for the different stakeholders involved in considering, deciding, and using your product. This includes buyers, users, and technical decision makers. For each persona, define their role, goal, background, attitude, behavior (especially usage behavior), and any other insights. With a properly developed persona based on real research, you’ll gain a better understanding of what motivates your prospective customers, and what needs they have that you can help satisfy. User eXperience (UX) experts can be great partners in helping develop effective personas.

Design thinking: This important technique begins with deep, empathetic listening to your customers’ problems. You then move through different phases using the knowledge learned in previous phases to evolve a solution with the customer problem at the core. The different phases are empathize, define, ideate, prototype, and test. At each phase, take time to iterate until you are happy that you understand fully the implications of that phase. This is a very Zen concept that yields amazing results if followed carefully.

Jobs-to-be-Done (JTBD): This is a great technique which relies on looking at customers and understanding what job a customer is “hiring” a product to do. One of the 280 Group Trainers describes it this way: “When I travel, I don’t want a better way to plug in the iron in my hotel room. I want shirts that are unwrinkled.” Here’s another example:

People don’t want quarter-inch drill bits. They want quarter-inch holes.” (And why do they need the holes??)
Leo McGinneva, Advertising Guru

Using this technique can lend new perspectives on what customers really want and opens up new ways of thinking about how to really satisfy their needs by getting their job done.

Customer Journey: Customers are increasingly looking for an entire user experience. The only way to achieve this result is to map every step out with different departments and then determine what next steps are as an entire organization. The technique for doing this is creating a customer journey. Check out our article on Customer Journey Mapping Tools and download our template to create your own customer journey.

(Video) What do I do as a Product Manager?

Storyboards: If you thought that Hollywood had a lock on storyboards, think again! In moving from the problem space to the solution space, it’s helpful to create a series of cells that visually describes the series of events that your customer will experience throughout the usage of your product. It’s as simple as using a series of boxes with captions, or you can copy the image below onto a blank document and start drawing! Sketching out the customer journey this way will help you understand if you’ve captured all of the major steps in the experience, and identified all of their needs. It also provides you with a simple yet powerful way to explain the experience to others on your team. Again, rope in User eXperience people to help, as they love storyboards!

A Complete Guide to Digital Product Management | 280 Group (4)

User Story Mapping: Yes, one last technique to get your team on board as you create a solution for your customer. User Story Mapping is a technique that your development team can use to decompose the work down to the detail level that makes sense to them. Make no mistake. What looks to be detail to you is very high level for them. Check out the sample (and simplified) User Story Map for “Donna Doglover” who has a sick pet. Notice that you start with the Persona and the “epic” level steps, then dissect each part of these epics into user stories, so that your developers can then create the tasks and details that they must work on as they start to build your amazing product!

A Complete Guide to Digital Product Management | 280 Group (5)

What Certifications Should a Digital Product Manager Have?

Proving that you have the entire gamut of skills needed by a Digital Product Manager is a challenge. 280 Group has partnered with AIPMM to offer independent verification that you know your stuff. Studying for and taking the Certified Digital Product Manager™ exam administered by AIPMM will demonstrate to your peers – and your management – that you are serious about your career in creating digital products that matter. 280 Group’s Digital Product Management Course will help prepare you to pass this exam and earn your certification.

FAQs

What is the difference between product manager and digital product manager? ›

A product manager is responsible for driving the development of products to market success. A digital product manager holds this responsibility for digital products. These include software tools, apps, or any product developed and used electronically.

What is the product in digital product management? ›

Digital Product Management refers to several specific dimensions of the Product Management practice: Continuous experimentation and validation of market needs and value delivery – not only while a product is “in development”, but throughout the entire product lifecycle.

How would you explain product management to a 5 year old? ›

“Product management is like taking all of your Legos, building something, and then sharing with your friend to see if they can figure out how to use what you've built.

What is a digital product team? ›

by. March 8, 2021. Product teams are born from an organization's need to solve a problem or a make a process more efficient through technology. As an integral component of a digital transformation strategy, these team(s) work together to accomplish goals that require specific skillsets and processes.

How much does a digital product manager make? ›

Salary Ranges for Digital Product Managers

The salaries of Digital Product Managers in the US range from $60,000 to $186,700 , with a median salary of $110,000 . The middle 50% of Digital Product Managers makes $81,150, with the top 75% making $186,700.

What makes a good digital product manager? ›

They must have a customer-first mindset, a strong understanding of back-end and front-end programming languages, and the ability to develop data pipelines that can be used to track, analyze, and improve our digital product.

What are the 3 major areas of product management? ›

It identifies the three primary areas of focus for product management, namely: Product discovery. Product Planning. Product Development.

What are the 5 D's in product development? ›

The 5 D's are Discovery, Design, Development, Delivery and Debrief.

What are the 4 categories of digital products? ›

Digital goods can also be categorized in tools and utilities (software), content-based digital products (media) and online services (Hui & Chau, 2002) .

What's an example of a digital product? ›

Unlike physical goods, a digital product is limitless; you never have to replenish your inventory. If you've ever downloaded a music file, a PDF guide or an ebook, for example, then you're already using digital products.

What are the 4 types of products in product development? ›

There are four types of products and each is classified based on consumer habits, price, and product characteristics: convenience goods, shopping goods, specialty products, and unsought goods. Let's dive into each one in more detail.

What is digital product in simple words? ›

Electronic Commerce defines digital products as something you buy online, and it's format stays electronic after a purchase, meaning in a final e-shipping phase you would download a product from a link or get it as an attachment in an e-mail to your computer.

What are the 4 types of product development processes? ›

The 4 stages of product development are as follows – R&D, Growth, Maturation, and Decline. These may be difficult to map out correctly, but over time when you scale a product you can get a better idea about the stage, it's in.

Why is product manager salary so high? ›

Product Managers are paid more than Software Engineers according to the latest figures on Glassdoor. The need for experienced Product Managers has increased exponentially in the last 10 to 15 years, especially in the tech industry. Product Managers are paid well because they have an enormous workload to deal with.

Who gets paid more project or product manager? ›

Generally, product managers make more than project managers in the US. The average product manager's salary in the US is $111,755 a year, while a project manager in the US makes an average salary of $87,637, according to August 2021 data from Glassdoor.

Which company pays highest product managers? ›

The top-5 companies offering the highest median base salaries for Product Management jobs are Flipkart, Microsoft, Amazon, PayTM and Oyo Rooms.

What are the four 4 critical skills of a Product Managers? ›

So let's discuss them.
  • Great Listening Skills. ...
  • Great Communication Skills. ...
  • Great Organization Skills. ...
  • The Ability to Evangelize Your Product — Especially When You're the Only One Doing So. ...
  • Conclusion: Some of the most important product management skills are soft skills.

What is a good salary for a product manager? ›

The average product manager yearly salary is US$111,868, according to Glassdoor, as the American national average. The average product manager salary in the USA.

What are the top 3 qualities you have that would make you a good product manager? ›

9 Qualities of a Great Product Manager
  • Strategic Thinker. A product manager is a mini-CEO of sorts. ...
  • Passion for products. Product managers should love products. ...
  • Empathizes with the customer.
  • Interviews customers. ...
  • Aspires to build great user experiences. ...
  • Keeps Score. ...
  • Ability to Prioritize. ...
  • Collaborative leader.
10 Apr 2014

What is the hardest part of product management? ›

What's the hardest part of product management? Our research shows that the hardest parts of the job for many product managers are organizational comms, managing deadlines, team alignment, and balancing different responsibilities.

What are the 2 responsibilities of product manager? ›

Product Manager Responsibilities

Defines the product vision, strategy and roadmap. Gathers, manages, and prioritizes market/customer requirements. Acts as the customer advocate articulating the user's and/or buyer's needs.

Can a non tech person become a product manager? ›

The main reason you can expect to find work as product manager over the long term, even if you don't have a technical education or professional experience in a technical role, is the same reason you can enjoy a PM career even if you don't have a sales background.

What are the 8 stages of new product development? ›

8 Step Process Perfects New Product Development
  • Step 1: Generating. ...
  • Step 2: Screening The Idea. ...
  • Step 3: Testing The Concept. ...
  • Step 4: Business Analytics. ...
  • Step 5: Beta / Marketability Tests. ...
  • Step 6: Technicalities + Product Development. ...
  • Step 7: Commercialize. ...
  • Step 8: Post Launch Review and Perfect Pricing.
21 May 2013

What is 5D approach? ›

Using this structured approach, we can choose the right transformation strategy for every application in every life-cycle stage. It consists of 5 stages: Discover, Define, Design, Develop and Deploy.

What are the 6 stages of product development? ›

The new product development process in 6 steps. New product development is the process of bringing an original product idea to market. Although it differs by industry, it can essentially be broken down into six stages: ideation, research, planning, prototyping, sourcing, and costing.

Why do new products fail? ›

So many things contribute to new product failure: bad design, poor user experience, sloppy implementation, feature creep, and lack of quality control. Microsoft alone has several examples of how poor execution affected their product's performance on the market.

What makes the product successful? ›

Good products must have a solid value proposition and solve a real problem, be understandable by users, perform their task as easily and efficiently as possible, and become better and harder to part with the more they are used.

What's higher than a product manager? ›

A Chief Product Officer (CPO) is the most senior product person in an organisation. They usually manage more than one team of product managers and represent product in the C-suite or management team.

What is higher than a product manager? ›

However, in a large organization, a chief product officer is the most senior product expert responsible for the product teams, processes, and delivery of tasks. They manage multiple product managers and oversee product strategy, product architecture, and end-to-end product execution.

What degree do you need to be a digital product manager? ›

Most product manager roles require a bachelor's degree in a business or computer-science related field. However, many employers look for backgrounds in marketing, economics, mathematics, communications, or public relations.

Is product management and product manager same? ›

Whether or not a team is adhering to a certain agile practice (and which one), can further muddy the waters when it comes to what a product manager does.
...
Product manager vs. product owner.
Product ManagerProduct Owner
Works with outside stakeholdersWorks with internal stakeholders
4 more rows

Why is product manager salary so high? ›

Product Managers are paid more than Software Engineers according to the latest figures on Glassdoor. The need for experienced Product Managers has increased exponentially in the last 10 to 15 years, especially in the tech industry. Product Managers are paid well because they have an enormous workload to deal with.

What is a good salary for a product manager? ›

The average product manager yearly salary is US$111,868, according to Glassdoor, as the American national average. The average product manager salary in the USA.

What is the hardest part of product management? ›

What's the hardest part of product management? Our research shows that the hardest parts of the job for many product managers are organizational comms, managing deadlines, team alignment, and balancing different responsibilities.

Is product manager a stressful job? ›

High work stress.

Being a product manager comes with high expectations that can often prove to be stressful. As a manager, you are not only responsible for the product development and delivery process, but also for the entire product management team.

Is it stressful being a product manager? ›

With great responsibility, comes great stress. Due to its versatility, the role of a product manager is extremely challenging. Although this career is also very rewarding and fulfilling, it can often be frustrating for many reasons.

Is a product manager like a CEO? ›

While some may say that a Product Manager is 'the CEO of the product', that's not entirely true. Both positions involve being the keeper of a vision, and both also have to be decision makers by curating ideas from many different sources.

Can I become a product manager without degree? ›

No, you do not need a degree to be a Product Manager – there is, in fact, no specific educational background that leads to becoming a Product Manager – but you do need the right hard and soft skills to be considered for a role in product management.

How do I become a product manager for technology with no experience? ›

5 Steps to Becoming a Product Manager (Even Without Experience)
  1. Understanding Key Skills. In order to find success in the field, aspiring product managers must first understand the key skills that consistently define success in the role. ...
  2. Obtain an Education. ...
  3. Test Your Skills. ...
  4. Gain Certification. ...
  5. Seek Employment.

Can you become a product manager without an MBA? ›

Although you currently don't need an MBA to land a job as a product manager, an advanced degree can help get your foot in the door when applying to high-profile companies. An MBA in product management can also help you climb the corporate ladder faster than you would with only a bachelor's degree.

What are the 3 major areas of product management? ›

It identifies the three primary areas of focus for product management, namely: Product discovery. Product Planning. Product Development.

Is it better to be a project manager or product manager? ›

Who earns more: product manager or project manager? Generally, product managers make more than project managers in the US. The average product manager's salary in the US is $111,755 a year, while a project manager in the US makes an average salary of $87,637, according to August 2021 data from Glassdoor.

What does product manager do all day? ›

Part of a product manager's responsibilities is to search out, gather, handle, and prioritize customer needs and wants. Knowing the market requirements is key to a successful product. They need to understand why customers buy products as well as what the competition is doing.

Videos

1. Ultimate Guide to Product Management Interviews
(MaryXG)
2. Digital Product Management Coursera Week 1 Quiz answers #Coursera #Quiz #freecertificate
(Abhimanyu Tube)
3. Amazon Prep Video - Technical Product Manager (PM-T)
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4. Introduction to Product Management | What is Product Management ? | Great Learning
(Great Learning)
5. How to Build a Product Roadmap by Walmart Senior Product Manager
(Product School)
6. A User Guide to Product Design by Director of UX at Google
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