Carefirst interview questions (2023)

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You need to express that you will do it when it is the right thing to do but you don't want to give the impression that you're callus to the process. Don't forget that firing is not the same as laying someone off - it typically is for the direct benefit of the company.

This question is often meant to trick candidates since acknowledgment of blind spots would indicate they were aware of them. Also, do not disclose bad habits or other personal concerns. Let the interviewer find out about your personal flaws through the course of the interview without directly stating these flaws. While discussing this, be sure to stress specific examples of what you bring to the company. Good qualities include resolve to fulfill job responsibilities, optimism, and a desire to be as efficient as possible while at work.

How did you handle it In CareFirst? Were you happy with the outcome? In many scenarios, you will not have all the information needed. The key is to make the best possible decision based on what you deem to be a sufficient amount of information.

Provide several reasons including skills, experience and interest. If you can show how you've been successful in a similar career field or job position that will go along way to helping the interviewer believe you'll also be successful at this new job. Not every decision is popular. In fact, almost every decision is bound to make someone unhappy at some point. The key is to demonstrate how it impacted others positively and why you chose it.

You'll want to be prepare with some very specific examples of what you've done over the last year and what you're currently doing to improve your professional knowledge and skill set as well as anything else you're doing the shows self improvement. Example stories could be a class project, an internal meeting presentation, or a customer facing presentation.

Remain optimistic and do not be too specific. Good attributes include moral character, honesty, and intelligence since managers usually believe they possess these qualities.

This is when you talk about your record of getting things done. I know there are other candidates who could fill this position, but my passion for excellence sets me apart from the pack.

I am committed to always producing the best results. Talk about specific work related experience for the position you're interviewing for. Make sure the experience is relevant. Don't talk about previous experience that is not related to the position in question. If you don't have specific career related experience speak about prior experience that has helped you develop the specific knowledge and skills required for the position you are applying for.

Sometimes companies have policies relating to the hiring of individuals related to current company employees. If you are related to anyone working for the company make sure you're aware of company policies before you enter the interview.

If you have a friend or acquaintance working for the company make sure have good relationship with this individual before mentioning them. Try to keep focus on every thing was good In CareFirst , I just wanted to make change for proper growth. Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake. First prioritize the important activities that impact the business most. Then discuss the issue of having too many initiatives with the boss so that it can be offloaded.

Work harder to get the initiatives done. Why not, I am not only doing a repetitive work but also earning but also getting a good salary by the company In CareFirst. And second thing is that nothing is interesting in the life till we are not interested. The idea behind them is that past responses to situations are the best predictor of how candidates will respond in the future. Tell me about a time you faced a conflict while working as part of a team.

Talk about a goal you set for yourself. What did you do to make sure you met the goal? Give an example of a time when you had to work with someone with a very different personality from yours. Talk about a time when you had problems building a relationship with a key team member. What did you do? Tell me about an instance when it was important to make a great impression on a client.

Tell me about a situation where you had to work with a difficult client. Tell me about a situation where you disappointed a client, and how you tried to fix it.

Talk about a time when you had to strategize to meet all your obligations. Talk about a time when you failed at something. How did you react? Talk about a time you took on a leadership role. Tell me about a long-term project you oversaw. The parents wanted to keep him at home rather than enrolling him in a specialized school.

I spoke with the principal of several schools and explained the challenges the child faced. This question can help the interviewer assess your conflict resolution skills. Use examples from past experiences to highlight how you handled a disagreement between two employees and helped them resolve their differences.

This caused other employees to have to cover for him, which led to some conflicts among staff members. When I noticed this trend, I spoke with the employee about it privately. He apologized and promised to be on time more often. After that meeting, he improved his attendance. When answering this question, it can be helpful to mention something that aligns with what the interviewer has already said about their organization.

I think this will help me provide them with more personalized care. Another goal of mine would be to implement new ways to improve patient satisfaction. This question is a great way to determine how comfortable you are with customer service.

In my previous role as a medical assistant, I was often tasked with answering phones and helping patients find their way around the office.

I also had some training on how to handle calls from upset or confused patients. This question is a great way to show your ability to influence change and implement new ideas. When answering this question, it can be helpful to mention an idea that you supported or helped develop and the positive impact it had on your organization. The program streamlined many processes within the billing department, making it easier for employees to complete their work.

This resulted in more accurate billing and reduced employee turnover. Scrum meetings are a common practice in the software development industry, and many companies use agile methodology to manage projects. If you have experience with these practices, share your knowledge of them and how they helped you complete tasks.

In my last role, we used agile methodology to help us create new features for our website. We would hold daily stand-up meetings where each team member would report on their progress from the previous day. Then, we would discuss any challenges or questions that we had about the project. At the end of the meeting, we would set goals for the next day. This question is a great way to show your leadership skills and how you can apply them in the workplace.

I believe these are three of the most important qualities for any leader. As a manager, I would always strive to communicate with my team members so they know exactly what is expected of them. I would also try to empathize with my employees by listening to their concerns and helping them find solutions. Finally, I would make sure all of my decisions were made with the best interest of the company in mind.

When answering this question, it can be helpful to highlight some of your most important responsibilities that are relevant to the role. In my previous role as an administrative assistant at XYZ Company, I was also in charge of managing email accounts but also helped with payroll and billing. I felt that we were overworking some employees by having them work overtime without giving them time off in return. I approached my manager respectfully and explained why I thought this was unfair.

They agreed to change their policy and give employees one day off for every two days worked. CareFirst is looking for employees who can use their problem-solving skills to help customers. They were unsure if they could afford it, so I asked them some questions to get more information about their financial situation. After finding out how much money they made per year, I was able to calculate how much they would have left over after paying for the procedure.

The customer was happy with the amount and decided to go through with the procedure. This question is designed to assess your customer service skills and ability to work with challenging clients. When answering, it can be helpful to provide an example of a time you had to deal with this situation in the past.

In these situations, I would always try to find out what we could do to help them.

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We're here to help. You can reach us in a variety of ways. Choose the one that best suits your needs. Expand All Collapse All. A: The level of coverage you select through the Aon Active Health Exchange is designated by a metallic level. The metallic level you select will decide your premiums and the amount of cost-sharing, as well as your plan type and the way you access care.

These are ideal plans if you want the freedom to manage your own care without referrals. With a PPO, you can get care from any provider, either in- or out-of-network, without a referral — just make an appointment and show your member ID when you check in.

For the lowest out-of-pocket cost, be sure to choose an in-network provider. A: Our dedicated customer service number is and the hours are 8 a. EST Monday through Friday. Another way to reach us is to send us your question and contact information via our Ask CareFirst form and our customer service team will reach out to you. A: When you see a participating provider, you are free from filing claims.

However, if you use a non-participating provider, you may be required to pay all costs at the time of care, and then submit a claim form in order to be reimbursed for covered services.

A: If you get your medications by mail order now, you will need to set up a new mail order account when you move to your new carrier. A: You may be eligible for our Continuity of Care process, which allows you or your dependent to receive care from out-of-network providers for up to 90 days.

Complete the Continuity of Care form and submit it to CareFirst to determine if you qualify for this process. A: Except for medical emergencies, when you should go to the Emergency Room, CareFirst offers the following services:. A: Our plans cover a wide range of preventive services, at no additional cost beyond your regular monthly premium. Services include. See our latest Healthcare Reform Update for more details. Have question? You can expect great customer service from a company with more than 80 years of experience.

You can reach us by phone or send us your questions. Ask CareFirst. Toggle navigation. Q: How is my level of coverage determined? Q: What is a PPO? Q: How do I contact customer service? Q: How can I check to see if my provider is in your network? Q: Does CareFirst require claim forms?

A: Except for medical emergencies, when you should go to the Emergency Room, CareFirst offers the following services: First Help — Free hour nurse advice line Call anytime to speak with a registered nurse. Nurses can provide you with medical advice and recommend the most appropriate care.

You can consult with a board-certified doctor when you want on your smartphone, tablet or computer. Q: All of these health care insurance terms are confusing. Can you help? Customer Support. Phone support is available from 8 a. EST Monday-Friday. Send us your questions by completing our Ask CareFirst form and we will respond quickly.

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